Common Questions & Answers: Who uses this software? WheelBarrow Software Inc. has been in business for over five years and has thousands of users around the world.  There are 39 countries using our software.  We have sold our software to moms & dads, recreational, youth, prep, high-school, college, & professional coaches.  We offer e-mail support with all of our software and we do our best to answer your questions quickly and accurately. Is the Software Easy to Use? Our software is very easy to use.  We have designed this product for coaches, not for computer experts.  It is straightforward, helps you to save time, and provides an easy to use interface for creating & editing plays.  For example, you can take any play and reuse the formation without ever drawing it again.  You can flip a play or formation from one side to the other to assist in mirroring your plays...We have adding many things into our newest versions to ensure that your time is well spent and our software is easy to use.  We have demo and help videos on-line to show the major pieces of the software in use.   I lost my serial # - what do I do? We ask our customer to first try to retrieve their serial # from here.  If you cannot get your serial # from there, please e-mail at support@wheelbarrowsoftware.com us and we are happy to help.!   When & How do I receive the software? All customers will receive an instant download of the product upon purchase. Your will receive the download link on your screen and in your receipt.  You will also receive serial #'s for each purchased product.  These must be used to activate the product.  Follow to the next question if you want a CD as well!   I don't have the internet on my PC - how do I activate the software manually? There are several ways to activate the software - having the internet makes it simple, but it is very easy without an internet connection.  You will need another PC or a friend's PC with an internet connection to get a code, but certainly it can be done - more instructions here to understand the steps/screens to follow.   Can I get a CD with the software on it? Of course.  All software orders come with the download by default.  We don't offer the CD by default as this allows us to keep our prices down.  For those of you who would like a CD, there is an option to purchase a CD underneath your cart.  We ship the CD in 24-48 hours and shipping time varies depending on where you live.  Currently, we only ship to North America. How many times can I install the software? You can install the software on up to three machines that YOU are the primary owner of. If you reinstall the software on the same machine it will NOT take a license away from you. What version of Windows will I need? Any version of Windows is compatible with the software. The latest Windows operating system, XP & Vista are fully compatible with the latest release of the Play Designer series.   Is the fee that I'm paying a one time fee or a subscription?   The software is not subscription based.  Once you purchase the software, you can use on the installed PC's for as long as you own your PC.  You will receive an upgrade for one year which also will be good forever.  We have many customers who may upgrade to future versions, but that is your choice.   Do you have better deals for larger purchases?   Yes.  We have volume discounts & league discounts (click league discounts on the left menu).  Also, if you increase the units in your cart, the amount per unit will decrease.  If you are looking for an order for more than 4 coaches, please call us and we can work out a great deal to get you the software.  We typically only ask that we receive one payment as this makes it easier to process.   Why do I have to activate the product?   In order for us to ensure that our product is not being illegally used, we ask that you properly activate the product using our registration screen before you can use the software.  If you PC is not connected to the internet, there are alternate ways of activating the product on a browser on another machine.   Do you share our personal information?   We have a very strict privacy policy.  We do not keep credit card #'s and we do not share any order/personal information with other companies.  You can read more about our privacy policy here.   Can I share this software with my assistant coaches?   No, the license you have purchased is an individual license.  These license can only be used on three machines that YOU are the primary user of.  If you are interested in having other coaches use the software, please contact us.   I am having trouble completing the registration of my software.  What did I do wrong?   Please make sure you have typed the serial # correctly.  If you serial # starts with "FOOT", these are o's, not zeros.  Other than that however, there are no O's in our serial #'s.  Please include all of the dashes as well with the serial #.  If you continue to have an issue, please feel free to e-mail us at support@wheelbarowsoftware.com.